SHIPPING & RETURN POLICY

SHIPPING

How long will it take to get my order?

All items are made to order. Order processing time is estimated at 5-7 business days. During this time, your personalized piece is being made. In addition to order processing time will be shipping times estimated below:

Standard Shipping: 10-12 Business Days

Expedited Shipping: 6-8 Business Days

Please keep in mind that these shipping time frames are estimates and do not account for delays caused by manufacturing quality assurance or service and weather disruptions. If your order has not arrived within these time frames, feel free to reach out to us at info@shopesmae.com with your full name and order number and we'll gladly look into it for you.



Will I get a tracking number for my order?

Of course! After your personalized item has been made and shipped out, you will be updated with a tracking number for your order.

 

How will my item be packed?

Your unique personalized piece will be shipped safely in our Esmae jewelry box.

 

Do you ship internationally? 

We currently only ship within the U.S.

 

RETURNS

Do you accept returns?

Since all of our jewelry are personalized and made to order, all sales are final. Orders cannot be cancelled or altered after submitted, and cannot be returned. Shipping costs are non-refundable. 

 

I have problem, who do I contact?

If you have any questions, please contact us at info@shopesmae.com.